Frequently Asked Questions
How do I get started?
You can either place an order online by yourself or we can walk you through the ordering process over the phone. The process is fun and easy. Once you select your product (postcards, brochures, etc) , simply choose your quantity and upload print ready files. That's all there is to it. Once your order is successfully placed you will receive an email confirmation. If there are any problems with your print ready files we will notify you prior to beginning any work on the job. You can then correct the issue of we will be happy to correct it for you (if able). Once your job is ready to ship you will receive another email with your UPS tracking number.
Do you offer phone support?
Absolutely! You may call us anytime between 8:30am and 5:30pm. Our friendly and knowledgeable staff will be happy to answer any question you might have.
Do you stand behind your work?
Absolutely! If your job does not conform to generally accepted printing standards (GAPS), we will either reprint the job for you or refund you the purchase amount.
What are “ready to print” files?
“Print ready” means that the file you submit is finished and ready to go to press.
I do not have ready to print files. Can you design my job?
Yes. We offer personalized design services. There are several levels of design to choose from based on your needs. We can take your existing design and make it print ready, customize one of our design templates for you or create an entirely original design just for you.
What file types do you take?
We request you send print ready pdf, jpeg, or tiff files. We will be happy to help you save your design properly if you are unsure how to do it.
Can you mail my job?
Yes, we are a full service mail house offering ink jetting, laser personalization, sorting, collating, CASS certification and NCOA. Please contact customer service for more information.
Your pricing is very competitive, are there any hidden fees?
What you see is what you get. Additional fees would only be charged for additional services and would be clearly marked on your shopping cart prior to purchase. Unlike other web-based companies, we are happy to talk to you in person and answer any questions you have.
How do I cancel my order?
You can only cancel your order in writing via email. Please click here for cancellation email and policy.
What shipping options do I have?
We ship through UPS. You have the option of ground, 2nd day and next day air service. We also have local pick up available and in some cases can arrange delivery if needed. You may also use your UPS or Fed-Ex account for shipping.
Do you offer credit terms?
No. We do however offer different payment options. Some larger institutions, government agencies and universities may choose to make a bulk payment that remains on your account until entirely used. Once payment is received, a credit is posted to your account thereby eliminating the need to pay for each order one at a time.
How long will it take to receive my products?
Most orders ship in 1-2 days. A guaranteed 24 hour service is available on most products if needed.
Do you charge sales tax?
We are required to collect sales tax on items shipped inside the state of Florida. If you are tax exempt (resale, non-profit, etc) , please fax your tax exemption to 727-571-1315. Once the certificate is received you will no longer be charged sales tax.
Do you proof read the printing jobs?
No, we will make sure your file prints correctly but are not responsible for spelling or any other error or omission.